HELP CENTER
Policies and Terms
Product FAQs
Website FAQs
User manual / Quick guide
Shipping Policy
Refund
Returns
Warranty
Privacy Policy
Terms of Service
Intellectual Property Rights
Shipping Policy
Shipping Costs & Time
Country Shipping Method
Shipping Time
Cost
United States Standard Shipping
3-7 Days
$0.00-$29.99: $6.99USD 
$30.00 and up:Free
United Kingdom Standard Shipping
1-5 Days
£0.00 GBP–£19.99 GBP:£3.99 GBP
£19.99 GBP and up:Free
Turkey Standard Shipping 7-15 Days
1 elektrikli süpürge + aksesuarlar:1,200.00TL
2 elektrikli süpürge + aksesuarlar:2,400.00TL
3 elektrikli süpürge + aksesuarlar:3,600.00TL
4 veya daha fazla elektrikli süpürge + aksesuar:4,800.00TL
European Union
Standard Shipping
3-7 Days
$0.00–$29.99:$4.99 USD
$30.00 and up:Free
Canada
Standard Shipping
3-7 Days

$0.00 CAD–$39.99 CAD:$5.99 CAD 

$40.00 CAD and up:Free

Mexico
Standard Shipping
3-7 Days

$0.00 MXN–$1,499.00 MXN:$220.00 MXN

 $1,500.00 MXN and up:Free

Which countries do you ship to?
We provide shipping to any address in the continental United States (except Hawaii, Alaska, Puerto Rico), United Kingdom, Germany, Italy, Turkey, Ireland, France, Belgium, Spain, Portugal, Netherlands, Switzerland, Canada, Sweden, Mexico, Norway, Finland, Denmark, Austria and Poland. However, please note that we are unable to ship to PO Boxes, military and restricted areas, all military ports, and Jurong Island.
Shipment processing time:
All orders are processed within one business day. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
How long does delivery take?
Normally it will take 3-7 business days through the Standard Shipping. (Note: The delivery time of pre-sale products is subject to the arrival time.) We will update the tracking number by email after the order is shipped, and you can also find the tracking number on your account. For all international orders, you will need to pay for all import taxes, duties, and tariffs (if any) as per your country’s governing laws in order to clear customs. We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. Therefore all goods will be dispatched from our warehouse closest to the order address. You will receive your order in 3-10 business days from the date that it is placed. Delivery time may vary, especially during peak periods. Please be patient, and contact customer support at service@greenotehome.com
How do I check the status of my package?
After the order is shipped, you will receive a notification email containing the tracking number. You can check the delivery status of your package by clicking on the link on the express company's official website.
Are there shipping charges for repeated delivery, rejected packages, or returned packages without reason?
Yes. The consignee will be responsible for extra delivery charges if delivery failures are caused by the consignee. Shipment charges for returned products because of order cancellation or package rejection after the goods have been shipped will be at the consignee’s own expense and will be deducted from the refund. Shipment charges for returns without reason will be at the customer’s expense, and will be deducted from the refund.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
What do I need to do when I received a product that's different from what I ordered?
Please email us immediately with your order ID number and photos of the shipping label, of the SKU model number on the back of the product box, and of the product inside the box. Send all photos to service@greenotehome.com.
Refund
Thanks for shopping at Greenote! We hope you’re happy with your purchases, but if you require a repair, return or refund, we are here to help. Greenote store supports 30-day returns and refunds. If you need to apply for a return or refund, please read the following policy and contact our official customer service:service@greenotehome.com.
Eligible for refund:
1. Incorrect product If you open the package and do not find the product you purchased in it, please do not open and use it, take a picture of the sheet containing logistics information and the unopened product, and provide it to customer service to apply for compensation. 2. Product problem We focus on providing you with high-quality goods. If the goods you receive do not match the goods you ordered or the product has quality problems, we will process the refund request within three working days. For quality problems or problems caused by our faults: First, submit evidence, pictures, and images about the product. This will be handled by our auxiliary team. Secondly, the returned product must be sent back to our warehouse, where we will sign and submit it to our after-sales team for processing. 3. Unwanted Products If the products that you purchased directly from Greenote does not meet your satisfaction or does not apply to your installation application, is not defective and has not been used, and does not affect secondary sales, we call such product as "unwanted product". You may return the unwanted product (Product for Refund) to Greenote for a full refund or replacement within 30 days of the delivery date unless otherwise specified in the products’ listing on our website, or on the receipt or packing slip. You are responsible for the shipping fees. Beyond the end of those 30 days, refund and exchanges for unwanted product are not available. 4. Out of stock If the goods you have purchased cannot be shipped due to a lack of stock, we will contact you via email. You can choose from there either to recieve a refund or to wait for inventory. 5. Risk orders detected by Shopify When we receive a risk order notification from Shopify, we will send you verification information by email. If you do not reply to us within three working days, we will automatically refund the order. 6. Remote areas We are unable to ship and deliver to some remote areas and military locations, we are unable to ship and deliver. We will communicate with you by email as soon as possible, and we will provide you with a refund. Notice: We will notify you after receiving and checking your return, and let you know if the refund is approved. If approved, you will be automatically refunded via the original payment method. Please keep in mind that your bank or credit card company may also take 3-5 working days to process and mail the refund.
How to initiate a refund?
When you meet the refund conditions above: To start the refund, please contact our customer service first:service@greenotehome.com  as soon aspossible. We will reply to you within 1-3 working days; Please provide us with the order number ( USGNXXXX ) and order details; Please provide sufficient evidence to prove that there is a problem with the product or other related evidence. For specific questions, please consult customer service; After confirming that the product can be returned, please return the product. It is necessary for us to check the quality of the returned goods; If the product being refunded is not returned, you will not get a refund; We will notify you whether the refund is successful after receiving and checking your return.
Returns
Eligible for return :
1. Eligible for refund. 2. Returns must include all accessories. 3. Items must include original packaging. 4. For non-quality related warranty claims, buyer is responsible for shipping costs. 5. For quality related warranty claims, Greenote refunds the cost of the product itself. 6. Provide a receipt or proof of purchase (such as screenshots of the order). Returns may be rejected if items do not meet the above requirements.
How to initiate a return?
When you meet the return conditions above: To start the return, please first contact our customer service: service@greenotehome.com. We will reply to you within 1-3 working days; Items sent back to us without prior request for return are not accepted; Notice: 1. If the return is the result of a situation in which user is responsible, please pay the bill when you ship the goods because our return warehouse does not support cash on delivery. 2. If the return is the result of a situation in which Greenote is responsible, Greenote will refund the shipping cost. After the customer’s shipping charges, provide the order number and shipping bill, and the customer service will apply for a refund. 3.We recommend using the original box or envelope included with the product as a return package to avoid additional return shipping costs.
Exchange policy:
1. For orders with non-quality issues that meet our website's return policy, if you need an exchange, your item must be unused and in the same condition that you received it, then contact our customer service and our team will be in touch We will process it for you as soon as possible after confirming the evidence you submitted. 2. For orders with quality issues that meet our website's return policy, if you need an exchange, please contact our customer service and our team will handle it for you as soon as possible after confirming the evidence you submitted. Notice: Please don’t forget to provide the following information in your email: (1) Order number (for example, USGNXXXX). (2) Pictures and videos which prove that the product is defective or problematic. (3) The product name/ link of the item you want to change.
Warranty
Warranty Claims for Quality-Related Issues:
For quality related warranty claims, the product will be replaced with a factory equivalent of the same model when available, otherwise a new product will be sent. If replacement is not possible, Greenote will provide a partial refund based on the age of the device. All replacement parts are warranted for the same warranty period as the original defective product and upon full refund the product warranty becomes void. If you need to initiate a warranty claim, please contact our customer service service@greenotehome.com as soon as possible and we will respond to you within 1-3 working days. Please provide us with the order number (XXXX1001) and order details. Please provide sufficient evidence to prove that there is a problem with the product. Please contact customer service for specific questions. Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to). Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer. Shipping costs must be covered by buyer in the following situations: Returning products for any reason other than a proven defect Warranty claims on items taken outside the original country of purchase Buyer’s accidental returns Returning personal items Returning items claimed to have defects but found by Greenote quality control to be in working condition Returning defective items in international shipping Costs associated with unauthorized returns (any returns made outside of the approved warranty process) Not Covered Under Warranty: Products without sufficient proof of purchase Lost or stolen products Items that have expired their warranty period Non quality-related issues (after 30 days of purchase) Free products Repairs through 3rd parties Damage from outside sources Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly) Purchases from unauthorized resellers Greenote is not liable for: Loss of data incurred from use of Greenote products Returning personal items sent to Greenote When returning items with a prepaid shipping label provided by Greenote, Greenote takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Greenote does not provide refunds for items damaged in transit for non-quality related warranty claims.
Privacy Policy
greenotehome.com, including all affiliates (hereinafter referred to as “greenotehome.com”, “us” or “we”) are committed to protecting your privacy. Our goal is to provide you with a positive experience on our website www.greenotehome.com (“Website”), while at the same time keeping your Personal Information secure. In connection with this policy, we wish to provide you with an introduction to how we process your personal information and provide you with access to, and control over, your personal information. Information Covered by This Privacy Policy: 1.How we collect and use your personal information 2.How we use cookies and similar technologies 3.How we share, transfer, and disclose your personal information 4.How we store and protect your personal information 5.Your rights to your personal information 6.How we process children’s personal information 7.Third-party service providers and their services 8.How we transfer your personal information globally 9.How we update this Policy 10.CCPA special notice For the purposes of this Policy, "personal information" refers to information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Please read this Policy carefully before using this Product and submitting your personal information, so as to understand our practices with respect to customer privacy. If you have any questions about this Policy or have any complaints or suggestions, please contact us at the contact information disclosed in this Policy. How we collect and use your personal information Greenote collects information in order to operate more efficiently and provide you with a better product experience. The personal information is collected from (1) your direct provision of personal information, (2) data we record about how you interact with our products, and (3) third parties which we obtain your personal information indirectly. The information we collect depends on the environment in which you interact with greenote, the choices you make, including your privacy settings, and the products and features you use. Personal information we collect Personal information directly provided by you Some of our services will need you to provide us with your information directly: When you are in the process of registering an account, you need to provide your username, email address,and regional information to complete the account registration If you make an after-sale or warranty request, you will need to provide product order information, your contact information, address, email address, and mobile phone number, so that we may respond to your request. During the login process, you need to provide your email address, regional information, cell phone model, and cell phone system language to complete the login function. Data we record about how you interact with our products In addition to the information you provide directly, we may also collect information about your use of our services through your equipment and other means, in order to analyze the status of your use of our products. For example, we may collect: Device information, including information about the attributes of your device, for example, your mobile phone’s model number, operating system version, device screen size, unique device identifier, international mobile device ID (IMEI) number, network device hardware address (MAC address); device location information, for example, location information obtained via GPS, Bluetooth or WI-FI signals, and other device information such as type of browser, carriers, device language, device time zone, device application list, unique application number(s), phone push code, phone brand. Log information and operation log information, including your use of our products or services, and operations logs of your use of various functions of the products, such as registration time, recent logon time, exit time, time and number of device addition, video viewing, recording, photo taking, intercom, mute, use of timing function, request times of verification code, records of downloading of videos/photos, and your Internet Protocol (IP) address, information about the mobile applications and software downloaded, installed or used, crash information. Location information. When you turn on your smart device location function and use our location-based services, we may collect and process information about your actual location, so that you will be able to access services without manually entering your own geographic coordinates. We use various technologies to determine your location, including IP addresses, GPS and other sensors that can provide relevant information (such as information about nearby devices, Wi-Fi access points and base stations). Please note that due to your use of the Product, the Product may collect information containing others’ personal information, including other persons’ facial and voice information, which will be depended on your use of the Product under certain circumstances. Please obtain the consent of such persons in advance when you use the Product and reasonably expect that such other persons’ information will be collected. We obtain your personal information indirectly from a third party 1. When you log on to the Product using a third-party account, we shall based on your authorization, obtain your username, mobile phone number, email address, gender, photo, birth date, domicile, age, the current city where you are located, and personal statements you provided to the third party platform. 2. When you purchase our products on a third-party e-commerce platform (Amazon), we obtain information about your username on the platform, the order number, mailing address, payment amount, and payment time from the third-party e-commerce platform and payment service provider. Please note that in the specific circumstances disclosed above, certain personal information about you may be received and stored by third-party service providers working with us. We will use commercially reasonable efforts to ensure that such third parties do not use this information for any other purpose. How do we use your personal information? When we fulfill our obligations to you under the user agreement and/or service contract, or our bound legal obligations, or we think it is necessary to protect the legitimate interests of us or any third party through evaluation, we will process your personal information for the purposes described in this Policy with your consent. We will use your personal information in strict accordance with this Policy and its updated versions. Your personal information is only used for the purposes explicitly stated upon collection and to the extent, you agreed. Any use for other purposes shall be subject to your prior consent. The relevant scenarios of use of your personal information are as follows: To provide you with the functions or features of our products and services: We will create an account for you using the user name, the email address provided by you, or information about your account on a third-party platform that we obtain from such a third-party platform. This product provides automatic WI-FI name acquisition, which requires location access to obtain the name of the WI-FI to which the phone is connected. This product provides an avatar setting function, which requires device camera permission to take photos. 1. To maintain, improve or enhance the performance of products or services: we use your personal information to maintain the normal operation of products or services, to troubleshoot products or services, to improve the security performance of products or services, and to update the function of products or services, etc. 2. To send you selected products: when you purchase our products or services through online sales channels, we will use the address and contact information provided by you to contact you and deliver the products to you. 3. To provide after-sales service or warranty service: when you make a request for after-sale service or extension of the warranty, we will need you to provide the order and the product information for verification, and to provide your specific contact information so that we may contact you in time. 4. Information subscription and push: we will send information and notices to you, including but not limited to verification code necessary to ensure the completion of service, push notices necessary for using our products or services, news about our products or services, product marketing campaigns, and promotions, product or service surveys or other content that may be of interest to you. If you do not wish to continue receiving the information above, you may opt-out in accordance with the method provided in the information we send to you. 5. Statistical analysis of product use: in order to understand the use of various functions of our products and services, we may conduct statistics and analyze our users' use of our products or services. 6. To protect the security of your account and our products or services: we may comprehensively analyze the information we collect and determine the security of your account and trading risks based on your using habit, carry out identity verification, detection, and prevention of security incidents, and take necessary recording, auditing, analysis and handling measures according to the law to better prevent security risks such as website phishing, fraud, network loopholes, computer virus, network attack, network intrusion and other security risks and to more accurately identify actions in violation of laws and regulations or the relevant product or service agreements to protect the legitimate rights and interests of you, other users and us. 7. To respond to law enforcement requests as required by applicable laws, court orders, or government regulations. If we intend to use the information for other purposes not specified in this Policy, we will seek your consent in advance. We will also seek your prior consent when we use information collected for a specific purpose for other purposes. We will not provide personal information and behavioral data of users to third parties without their consent. We may also provide additional information about our personal information practices through product notes, supplementary privacy statements, or notices before or during data collection. Some of our websites or features may have a separate privacy statement that specifically describes how these websites or features process personal information. If there is a conflict between the notice or the privacy statement of a specific website or feature provided at the time of collecting information and this Policy, the specific notice or supplementary privacy statement will prevail. How we use cookies and similar technologies? Cookie What is a cookie? A cookie is a small file that our application or service transfers and stores on your device. The Product may use cookie technology. Cookies may be stored on your device for a shorter or longer period of time, or even years. Except for using cookies set by the browsers, we don't set any cookies in websites, applications or services. Cookies we use greenote uses cookies or similar tracking technologies to better understand how often you use the product, what happens within the product, cumulative usage, performance data, and overall audience profile of the user group so that we can analyze trends, manage websites, and track user behavior on the site. Clear/Disable cookies Managing cookies and cookie preferences must be done within the settings/preferences in your browsers. Here are some guidelines on how to do this in commonly used browser software: Microsoft Internet Explorer Microsoft Edge Mozilla Firefox Google Chrome Safari for macOS Safari for iOS For more information about cookies and instructions on how to set up your browser to accept, remove, or disable cookies, see www.allaboutcookies.org. Beacons and pixel labels In addition to cookies, we will use similar technologies on our websites such as beacons and pixel labels. For example, we may send you an email that contains a click URL that links to the content of our website. If you click on the link, we will track the click to help us understand your product or service preferences and improve customer service. A beacon is usually a transparent image embedded in a website or email. With pixel labels in an email, we may identify whether the email is open. If you do not want your activity to be tracked in this way, you may opt-out of our mailing list at any time. Do Not Track Many web browsers have the Do Not Track feature that allows you to send Do Not Track requests to websites. Currently, major Internet standards organizations have no policy in place to govern how websites should respond to such requests. But if your browser has enabled the Do Not Track feature, all our sites will respect your choices. How we share, transfer, and disclose your personal information? Greenote may share some personal information with third parties from time to time. Your personal information will not be shared with third parties for their own marketing or business purposes. Only for the purposes stated in this Policy, some of our services will be provided with the assistance of authorized partners. We may share some of your personal information with our partners to provide better customer services and user experiences. We will share your personal information only for legal, legitimate, necessary, specific, and explicit purposes, and will only share personal information necessary for provision of our services. Our partners are not allowed to use shared personal information for any other purpose. Our authorized partners include the following types: Technical Service Providers:we work with third-party technical service providers who will provide technical support for specific features of our products or services to you, as well asback-office support for our smart devices. In this sense, third-party technical service providers may need to obtain your user name, email address, log and operations, and location information. Advertising Service Providers: in order to promote our marketing information to you, we may share your email address with third-party advertising service providers, so that they may push marketing information that may be of interest to you. If you do not wish to continue receiving such information, you may opt-out in accordance with the methods disclosed within such information; Message Push Service Providers: We share your email information and device push codes with third-party message push service providers to push a product or service-related information or notifications to you on our behalf. User data analysis: We may use a third-party analytics service provider (Google Analytics) to analyze your data. Therefore, during your use of this product, the provider may obtain your [Used functions, Information such as the result of the performed operation, the time, frequency and duration of its online activities, and crash log] will be stored in the third-party server. We will obtain data analysis reports based on the above information from the supplier to optimize the performance of our products and provide you with services more in line with your needs. These third-party services and functions may operate independently of us. The privacy practices of relevant third parties, including detailed information about the information they may collect about you, are governed by the privacy statements of these third parties. We strongly recommend that you carefully read these statements on the third party's official website. If the transfer of personal information is involved in a merger, acquisition or bankruptcy liquidation, we will require the new company or organization that hold your personal information to continue to be bound by this Policy; otherwise, otherwise, additional authorization and consent will be obtained from you by said company or organization. We sign stringent confidentiality agreements with companies, organizations, and individuals to which we share your personal information and require them to use personal information in strict accordance with the purposes set forth in this Policy, and take relevant confidentiality and security measures to process personal information. We will comply with relevant laws and regulations and keep your personal information confidential. We will not disclose your personal information to a public extent we obtain your prior explicit consent or authorization or as required by law. We will only disclose your personal information to the public where the disclosure is required by law, or when we need to comply with a subpoena or other legal process, lawsuit, or when we are mandatorily requested by a government authority. We may disclose your personal information to the public if we believe in good faith that such disclosure is necessary to protect our rights, the security of you or other persons, investigate fraud, or respond to a government request. How we store and protect your personal information? The personal information we collect will be retained for the minimum period necessary to achieve the purpose of collection stated in this Policy unless a longer retention period is required by law. We will delete or anonymize your personal information when the aforementioned retention period expires. For example, we will continuously retain your personal information during the period you register and use our products or services. If you cancel your account, we will delete or anonymize your personal information once you have finished account cancellation, unless otherwise required by laws and regulations. If we cease to operate some or all of our products or services for special reasons, we will promptly notify you and cease the collection and processing of personal information of the related products or services, and delete or anonymize personal information in our possession in relation to that products or services, unless otherwise required by laws and regulations. We take reasonable and practical management and technical measures to protect the information we collect which relates to our products or services. Please note, however, that, although we take reasonable steps to protect your information, no website, internet transport, computer system or wireless connection is absolutely secure. We have used security measures that are in compliance with industry-standard to protect your personal information of against unauthorized access, public disclosure, use, modification, or damage or loss of data. We will take all reasonably practicable steps to protect your personal information, including: At present, we have taken measures to ensure the security of data transmission and storage, such as encrypting the data itself or encrypting the documents, and we have adopted strict management measures and access restrictions for our servers, which can only be accessed in our LAN environment. We have set up authority allocation for internal data access and data export within the company, and we only allow the employees necessary to know the personal information for purpose of processing such information to access such personal information. Where high-sensitivity information such as user privacy is involved, the relevant personal information may be accessed only upon the approval of superior managers; The security of your information is very important to us. Therefore, we will continue to ensure the security of your personal information, and implement security measures such as encryption throughout the storage and transmission process to prevent your information from being accessed, used or disclosed without authorization. Meanwhile, the details of some encrypted data are not accessible to anyone other than the user. In the event of a personal information security incident, we will, in accordance with the requirements of laws and regulations, promptly inform you of the basic situation and possible impact of the incident, the measures we have taken or will take to deal with it, suggestions that you can take on your own to guard against and mitigate the risks, and our remedial measures to you. We will inform you of the relevant information of the incident in a timely manner by email, letter, telephone, push notices, or otherwise. When it is difficult to inform the subject of personal information one by one, we will take reasonable and effective means to issue announcements. At the same time, we will also follow the requirements of the regulatory authorities, and take the initiative to report the handling of personal information security incidents. Your rights to your personal information Greenote respects your rights to your personal information. The following is a list of your rights under the law and how we will protect them. Please note that for security reasons, we may verify your identity before processing your request. Right to know: We inform you of how we process your personal data by releasing the Policy. We are committed to ensuring transparency in the use of your information. Right to access: you can directly inquire or access your personal information in our product or service interface. You can log in to your account at any time through the product or App page, to access your account-related personal information, including basic information, operation records, audio, and video information, etc. You can query and access your personal information through the following channels: Greenote personal information page, app feedback, and sending customer service email (email address: service@greenotehome.com). Right to rectification: you have the right to ask us to rectify or supplement any incorrect or incomplete processing of your personal data (if any). You can directly rectify and modify part of your personal data on the related function pages of products or services. Otherwise, you can contact us via the contact information disclosed herein to request the rectification or supplement of your personal data, provided that the self-modification channel is not provided. In such circumstances, we will process your request and give feedback in time according to the laws and regulations. You can rectify your personal information through: service@greenotehome.com Right to erasure/deletion: You can directly erase/delete your submitted information in the product interface under your account, such as email address, etc. You can contact us via the contact information disclosed herein to request the erasure/deletion of your personal information collected and used by us in violation of our agreement with you (if any), and we will deal with it in a timely manner according to the requirements of laws and regulations.You can erase/delete your personal information by the following means: app feedback and send customer service email (email address: service@greenotehome.com) Right to restriction of processing: you have the right to ask us to restrict our processing of your personal information. This means that we can store your personal information, but cannot further process it. We only keep the data necessary for responding to your request in the future.You can execute your right to restriction of processing by sending an email to: [email address: service@greenotehome.com Right to data portability:you are entitled to obtaining your personal information in structured, commonly used and machine-readable formats to the extent permitted by laws and regulations. For example, if you decide to change to a new service provider, you can move, copy or transfer your personal information between our IT system and their IT system in a reliable, secure, and easy way without affecting its use. Upon providing formal authorization, you can exercise your right to data portability by sending an e-mail to:service@greenotehome.com Right to object: Even if your data is processed for our legitimate interests, the exercise of public authority, direct marketing (including data pooling), and statistical reasons, you have the right to deny creative processing of your personal information by greenote. You may decline your offer by sending an email to the following address(email address: service@greenotehome.com). Right to withdraw consent: If you agreed to our processing of your personal information, but changed your mind later, you may withdraw your consent at any time, and we must stop processing your personal information. You can change the scope of your consent for us to continue to collect your personal information or withdraw your consent by deleting information, turning off device permission settings, changing related product or feature settings, canceling your account, etc. You may also submit your request to withdraw your consent by sending an email to:service@greenotehome.com If you do not want to accept our commercial advertising, you can cancel it at any time in the following way: Right to refuse automated decision-making: you have the right not to be subject to decisions made by automated processing, including profiling. If these decisions significantly affect your legitimate rights, you can refuse automated decision-making by sending an e-mail to the following address(email address: (service@greenotehome.com) and we will respond to your request and take appropriate measures if necessary. Right to complaint: You are entitled to contacting us to make a complaint via the contact information disclosed herein, or make a complaint to the data protection agency in your country about our processing of your personal data. We will respond to your request within 30 days from the date of receiving your request and communicate with you in an appropriate way. We may extend the aforementioned period (up to 30 days), if necessary, and inform you of the reasons for the extension within 30 days from the date of receiving your request. If we have reason to believe that there is no need to take any measures against your request, we will inform you of our decision within 30 days from the date of receiving your request and explain it accordingly. If you are not satisfied with the reply you received, you can also complain or report to the competent supervisory authority in the jurisdiction, or bring a lawsuit to the judicial organ with jurisdiction. How we process children’s personal information The Product is not intended for children under the age of 13. For such children, we will only process their information with the consent of the child's guardian to the extent legally permissible. We will use our best efforts to verify that a child's personal information has been processed with the consent of our guardian. If we find that personal information has been collected on a child without first obtaining a verifiable guardian's prior consent, we will endeavor to delete relevant information as soon as possible. Third-party service providers and their services Our websites, products, and services may contain links to third-party websites, products, and services. You may choose whether to visit third-party websites, products, and services. We cannot control the privacy and data protection policies of third parties, and such third parties are not subject to this Policy. Before submitting your personal information to these third parties, please refer to their privacy policies. How we transfer your personal information globally In principle, your personal information will be stored within the United States. As we provide products and services worldwide, for global business needs, your personal information (including the types of data we list in the 'How we collect and use your personal information section) may be transferred to other jurisdictions outside the country/region where you use the Product or may be accessed by users from these jurisdictions. These jurisdictions include, but are not limited to Mainland China, Hong Kong, etc. When your personal information is transferred to a country or region outside the United States, we will ensure that appropriate protective measures are taken to ensure the security of your personal information, including but not limited to encryption measures, requiring overseas recipients to provide security for your information by signing an agreement with them or take other means. How we update this Policy We reserve the right to update or modify this policy from time to time. We will send you a change notification via a message reminder in our app. This policy allows adjustments, but without your express consent, we will not weaken your rights in accordance with this policy. Email Address: service@greenotehome.com CCPA special notice Please refer to Appendix 1. Appendix 1: California Consumer Privacy Act Special Notice This Special Notice is intended as an additional provision to our Greenote Privacy Policy (“the Policy”) and forms an integral part of the Policy applicable to residents of the State of California in the United States who visit and use our Greenote (hereinafter referred to as "California residents" or "you"). This Special Notice will explain to you: Categories of personal information we collect about you in the past 12 months and its sources Purpose of our collection of your personal information Sharing of your personal information for business purpose in the past 12 months No sale of personal information Your rights under the CCPA Non-discrimination California Shine The Light Law Please read this Special Notice carefully and understand our practices for the protection of users’ personal information and privacy before using our products (or services) and provide personal information to us. Categories of personal information we collect about you in the past 12 months and its sources You have the right to know what categories of personal information we collect about you and the specific purpose for which we collect it. The categories and sources of your personal information we collected in the past 12 months are as follows: The personal information you provide to us, including: Identifiers, such as user name, e-mail address and contact address; Commercial information, such as order information for goods to be provided when you ask for after-sale or warranty service. The personal information we collect about you in the course of your use of the Product, including: Identifiers, including information about the attributes of your device, for example, your mobile phone’s model number, operating system version, device screen size, unique device identifier, international mobile device ID (IMEI) number, network device hardware address (MAC address); device location information, for example, location information obtained via GPS, Bluetooth or WI-FI signals, and other device information such as type of browser, carriers, device language, device time zone, device application list, unique application number(s), cell phone push code, cell phone brand. Internet or other electronic network activity information, including your use of our products or services, and operations logs of your use of various functions of the products, such as registration time, recent logon time, exit time, time and number of device addition, video viewing, recording, photo taking, intercom, mute, use of timing function, request times of verification code, records of downloading of videos/photos, and your IP address, information about the mobile applications and software downloaded, installed or used, crash information. Geolocation data. When you turn on your smart device location function and use our location-based services, we may collect and process information about your actual location, so that you will be able to access services without manually entering your own geographic coordinates. We use various technologies to determine your location, including IP addresses, GPS, and other sensors that can provide relevant information (such as information about nearby devices, Wi-Fi access points, and base stations). Information regarding the environment captured by the camera, including indoor layout, information about items on the ground, distribution of such items, indoor personnel, and pets, etc. Due to your use of the Product in certain scenarios, such information may contain personal information of you or other persons, including personal facial information, etc. Biometric information, voice information: the voice information that you produce when you use remote conversation functions, voice information of other individuals having remote conversations with you via our smart device, and voice information that you produce when you use the smart voice control function. Please be noted that due to your use of the Product, the Product may collect information containing others’ personal information, including other persons’ facial and voice information, which will be depended on your use of the Product under certain circumstances. Please obtain the consent of such persons in advance when you use the Product and reasonably expect that such other persons’ information will be collected. The personal information we obtained from third parties: When you log on to the Product using a third-party account, we shall based on your authorization, obtain your username, mobile phone number, email address, gender, photo, birth date, domicile, age, the current city where you are located, and personal statements you provided to the third party platform. When you purchase our products on a third-party e-commerce platform (Amazon), we obtain information about your username on the platform, the order number, mailing address, payment amount, and payment time from the third-party e-commerce platform and payment service provider. Purpose of our collection of your personal information We use the personal information we collect primarily for the following purposes: To provide you with the functionality or features of our products or services: We will create an account for you using the user name, the email address provided by you, or information about your account on a third-party platform that we obtain from such a third-party platform. This product provides an avatar setting function, which requires device camera permission to take photos. To maintain, improve or enhance the performance of products or services: we use your personal information to maintain the normal operation of products or services, to troubleshoot products or services, to improve the security performance of products or services, and to update the function of products or services, etc. To send you selected products: when you purchase our products or services through online sales channels, we will use the address and contact information provided by you to contact you and deliver the products to you. To provide after-sales service or warranty service: when you make a request for after-sale service or extension of the warranty, we will need you to provide the order and the product information for verification, and to provide your specific contact information so that we may contact you in time. Information subscription and push: we will send information and notices to you, including but not limited to verification code necessary to ensure the completion of service, push notices necessary for using our products or services, news about our products or services, product marketing campaigns, and promotions, product or service surveys or other content that may be of interest to you. If you do not wish to continue receiving the information above, you may opt-out in accordance with the method provided in the information we send to you. Statistical analysis of product use: in order to understand the use of various functions of our products and services, we may conduct statistics and analyze our users' use of our products or services. To protect the security of your account and our products or services: we may comprehensively analyze the information we collect and determine the security of your account and trading risks based on your using habit, carry out identity verification, detection, and prevention of security incidents, and take necessary recording, auditing, analysis and handling measures according to the law to better prevent security risks such as website phishing, fraud, network loopholes, computer virus, network attack, network intrusion and other security risks and to more accurately identify actions in violation of laws and regulations or the relevant product or service agreements to protect the legitimate rights and interests of you, other users and us. To respond to law enforcement requests as required by applicable laws, court orders, or government regulations. We will not collect categories of personal information other than the information disclosed in this Special Notice without your consent, nor will we use the personal information collected by us for any purposes irrelevant to the abovementioned purposes. Sharing of your personal information for business purpose in the past 12 months You have the right to know if your personal information is being shared with any third parties. We may disclose your personal information to third parties for business purposes. We will sign agreements with such third parties in achieving those business purposes, requiring such third parties to perform obligations of confidentiality in relation to the personal information that we disclose to them, and not to use the personal information for any purpose other than the fulfillment of the agreements. The details regarding your personal information that we have shared over the past 12 months are as follows: Identifiers: We share your email address with third-party advertising service providers in order for them to provide us with the online marketing service. We share your email information and device push codes with third-party push service providers to push a product or service-related information or notifications to you on our behalf In addition, we work with third-party technical service providers who will provide technical support for specific features of our products or services to you, as well as back-office support for our smart devices. In this sense, the third-party technical service providers may need to obtain identifiers of you, Internet or other electronic network activity information, and your geolocation information, etc. No sale of personal information You have the right to know whether your personal information has been sold. As defined in the CCPA, “sell,” “selling,” “sale,” or “sold” means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to another business or a third party for monetary or other valuable consideration. We do not sell personal information, and therefore we have not sold any personal information about you in the past 12 months. Your rights under the CCPA Your rights In accordance with the CCPA, you have the following rights: Right to know/access: knowing the collection and usage of your personal information in the past 12 months. Right to portability: obtaining a copy of your personal information. Right to request deletion: deleting your personal information. Right to opt-out of the sale of personal information: we do not provide an opt-out mechanism as we do not sell your personal information. Approach for exercising your rights You can exercise your rights in the following way. We will give a response to your request as per CCPA once we receive, verify and confirm your request: email address:(service@greenotehome.com) Exercising your rights It should be noted that only you or a person registered with the California Secretary of State that you authorize to act on your behalf may make a verifiable request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. It should be noted that according to the CCPA, we are not obligated to respond to requests for access or data portability of the same consumer more than twice in a 12-month period. We may deny your deletion request if it is necessary for us or our service providers to retain your information based on the following circumstances: Complete the transaction for which we collected the personal information, comply with written warranties or product recalls under federal law, provide the products or services you requested or reasonably anticipated from our ongoing business relationship with you, or perform a contract between us and you. Detect security incidents, guard against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities. Debug products to identify and repair errors that impair existing intended functionality. Exercise freedom of expression, guarantee the right of another consumer to exercise that consumer's right to freedom of expression or exercise another right provided for by law. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.). If you’ve provided the informed consent form for using your personal information for public or peer-reviewed scientific, historical or statistical research for the sake of public interest in accordance with all other applicable ethics and privacy laws; however, the deletion of the said information may result in failure or serious damage to the results of such research. To allow internal use only based on our relationship with you, provided that such internal use is reasonably consistent with your expectation. To comply with obligations prescribed by law. To use your personal information internally in a legal way compatible with the environment in which you provide the information. Response to your request We may need to verify your identity and the authenticity of your request before responding to your request. Verifiable consumer requests should: Provide sufficient information to enable us to reasonably verify that you are the person whose personal information is collected or you are an authorized representative of such person. Describe your request in detail so that we can understand, evaluate, and respond to it correctly. We are unable to respond to your request or provide you with the personal information if we cannot verify your identity or authorization, and confirm that the personal information is related to you. We will respond to your verifiable request within 45 days upon receipt or a longer period (up to 90 days) if necessary. In the latter case, we will notify you in writing with specific reasons and the extension period stated. We will give a written reply to your registered account if you are a registered user, or the written reply will be given by email or electronic means as you chose. The feedback information we provide will only cover 12 months before the verifiable request is received. If we decide to refuse your request, we’ll explain the corresponding reason(s) in our reply. For your request for the right to portability, we will provide the personal information in an easy-to-use format and in a way allowing you to transfer the said information from one entity to another easily. We will not charge any fee for processing or responding to your request unless your request is excessive or repetitive. If we confirm that the relevant fee will be charged in response to your request, we will inform you of the reasons and provide you with a cost estimate before replying to your request. Non-discrimination We will not discriminate against you because you exercise the rights granted by the CCPA. Unless otherwise stipulated by the CCPA, we will not: Refuse to provide you with products or services; Charge you different prices or fees for goods or services; Provide goods or services of different levels of quality; Take other discriminatory measures. However, if we provide some financial incentives permitted by the CCPA, such incentives may result in different prices, discounts, or quality levels. Any incentive we offer will be reasonably related to the value of your personal information to be collected. Where we offer these financial incentives, your participation is optional. If you choose to participate, your participation will be subject to relevant applicable terms, and you may withdraw at any time. California Shine The Light Law We will not disclose your personal information to any third parties for their direct marketing
Terms of Service
This website is operated by greenotehome.com. Throughout the site, the terms “we”, “us” and “our” refer to greenotehome.com. greenotehome.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any malware or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. SECTION 5 - PRODUCTS OR SERVICES (if applicable) Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more details, please review our Return Policy. SECTION 7 - OPTIONAL TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. SECTION 8 - THIRD-PARTY LINKS Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. SECTION 10 - PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy. SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. SECTION 12 - PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international or US’s regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. SECTION 14 - INDEMNIFICATION You agree to indemnify, defend and hold harmless us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. SECTION 15 - SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. SECTION 16 - TERMINATION The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). SECTION 17 - ENTIRE AGREEMENT The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. SECTION 18 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UK. SECTION 19 - CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. SECTION 20 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at service@greenotehome.com.
Intellectual Property Rights
In the event of any concerns or complaints about possible vicolation of intellectual property rights, please send us an emaiI at ip@whosebilling.com, identifying with specificity the rights alleged to be violated and the accused products. Note: This email address is just for intellectual property rights and legal issue:s, other requests may not get respondence.
GSC50 Vacuums
GSC50 Vacuums
Q1. Why does my hoover not turn on after a period of time / Automatically switches off soon after switching on (even when fully charged) ?
A1: If your hoover suddenly fails to switch on after a period of use / switches off automatically soon after switching on, the following causes may be responsible: ①. The battery has not been connected to the motor in the correct way, resulting in an unstable connection. (Refer to our video teaching on Facebook: https://www.facebook.com/100083335601335/videos/465703538949872 ) ②. Poor contact: Each accessory of the hoover has contacts made of metal at one end so that they can be energised when connected to each other. A violent bump or very frequent use may deform or make poor contact with one of the contacts, causes current blockage. ③. Clogged hoover: Due to long periods of time without cleaning the hoover, the floor brush, aluminium tube or dust box is clogged, resulting in reduced or even no suction power. ④. Damaged battery: the hoover's battery is damaged due to frequent overnight charging, or a violent impact on the battery, or having worked on wet floors or in a wet environment (cause the voltage of one section of the battery does not match the other section), which causes the battery to discharge too much when starting and the overload protection function is activated, thus automatically stopping the work. ​So, you can quickly identify which part of your hoover is faulty by using the elimination method. 1. Verify that your battery is connected to the motor in the correct way as shown in the video, and the indicator light flashes properly when charging. 2. Verify that your motor is working properly. (Connect the battery + motor separately as shown in the picture, see if the machine works properly) 3. Make sure that your dust collection cup is working properly. (Connect the battery + motor + dust cup, see if the machine works properly) 4. Make sure that your telescopic tube is working properly. (Connect the battery + motor + dust cup + telescopic tube , see if the machine works properly) 5. Make sure that your floor brush is working properly. (Connect battery + motor + dust cup + brush, see if the machine works properly) 6. Clean your floor brush, telescopic tube, dust cup and filter to avoid clogging and bring the accessories to dry completely before use. (Refer video teaching:https://images-na.ssl-images-amazon.com/images/I/B15tNJMMkTS.mp4 ) ​As the picture to show you the contacts of each part of the hoover where it is connected, you can use the contacts in the picture as a reference to determine if your contacts are deformed. ​After you have confirmed which specific accessory is faulty, please contact us again(service@greenotehome.com), we will quickly solve the problem for you.
Q2. Why my vacuum become low suction or no suction at all?
A2: If the suction power of your hoover has decreased significantly after a period of use, the following causes may be responsible: ①. Clogging of the hoover due to the inside of the machine not being cleaned for a long time. ②. Low battery, resulting in reduced motor power. Solution: Turn off the vacuum and remove the floor nozzle from the nozzle. Use the pop-up tab on the left side of the nozzle to remove the soft roller and check for tangled hair: 1. Check your floor brush head 2. Check your brush room 3. Check your brush connections 4. Checking the connection of telescopic tube Then, Try using a long hook or chopstick to dig out any blockages that have become entangled in the machine, or tap down to guide the blockage out. At last, clean your floor brush and telescopic tube, empty the dust collection cup, and try again after full charge.
Q3. Why does my hoover's battery life span become very short ?
A3: ①. Generally speaking, the battery life of our hoovers is 2 to 3 years, but based on the nature of lithium batteries, similar to most cordless hoovers on the market, the maximum charge of our hoover's battery will receive an impact with the amount of time you use it and how many times you charge it. ​This is the same as a mobile phone whose maximum charge gets lower and lower after regular use, so we recommend that you try to avoid charging overnight and keep the charge time to around 4.5~5 hours to ensure that your battery is not overly consumed internally. ​In fact, Virtually all cordless hoovers suffer from reduced suction power and shorter duration when the battery is low, just as you get tired and start to slow down when you are running. This also is a feature of lithium ion batteries and unless the hoover is fully charged with every use, the horsepower of the hoover will not be at optimum levels. ​②. If your cordless hoover has been working on wet ground or has been subjected to a violent impact, this may damage the battery and thus affect usage time. But don't worry, we offer a replacement service for all accessories (including batteries). If you feel that current battery is inadequate for your Household chores, or your battery or other accessories are accidentally lost or damaged, please contact us: (service@greenotehome.com). ​We offer replacement service for all accessories: (1) Battery (2) Motor (3) Telescopic tube (4) Floor brush (5) Bed brush (6) Crevice brush (7) Dust brush (8) Filter (9) Adapter(10)Dust Box
Q4. How often should I clean the filter and brush head?
A4: We recommend that you clean the filter element once a month, replace the filter element every 4 to 6 months, and clean the floor after 2 to 3 uses.
Q5. Are all accessories washable?
A5: No. Washable accessories: dust cup, HEPA filter, crevice nozzle, floor brush cleaning tool. Non-washable accessories: motor, battery, telescopic tube, floor brush, two-in-one brush. (Just wipe it with a wet towel)
Q6. How to clean the floor brush?
A6: Take out the roller brush, clean it of debris and hair, and wipe the brush roller chamber and floor brush surface with a wet towel. Video description: https://images-na.ssl-images-amazon.com/images/I/B15tNJMMkTS.mp4
Q7. How long does it take to fully charge the battery? How long can it run after being fully charged?
A7: The battery takes approximately 4.5 hours to fully charge and can run for 35 minutes on a full charge.
Q8. What warranty do I get with my Greenote Vacuum?
A8: The warranty is 3 year standard.
Q9. What are the benefits of the Self- Standing Function?
A9: Greenote GSC50 Stick Vacuum Cleaner Cordless can be placed directly on the floor, and according to your height, adjust the suitable height of the adjustable telescopic handle to have a better cleaning experience.
*Notice:
①. If the HEPA filter and brush head are not cleaned for a long time, the working efficiency of the motor may be affected. Please pay attention to cleaning the vacuum cleaner to avoid clogging or tangled hair. ②. After cleaning the accessories, be sure to wait for them to dry before using them. ③. Do not use a cordless vacuum cleaner to clean wet floors.
Payment & Order
Payment & Order
Q1. Why my order was canceled?
A1: The Greenote Online Store sells and ships products to end-user customers only. You may not commercially distribute, publish, license, or resell any products or services obtained from the Greenote Online Store. We reserve the right to cancel your order and refund the original account if we detect one of the following violations before the goods are shipped out or signed for: 1. A single account does not violate the purchase restriction, but an individual is determined (through payment account, delivery address, IP address, contact number, or other methods) to be linked to numerous accounts which cumulatively violate the purchase restriction. 2. Greenote receives notification from the credit card issuer or PayPal that the transaction was somehow fraudulent. 3. Greenote determines that the purchase was made through improper means or finds evidence that the order was not made legally.
Q2. Why was the deducted amount more than the agreed order amount?
A2: Greenote only deducts the agreed amount of the order, which is indicated on the checkout as well. Possible reasons for the exceeded amount are: 1. exchange rate has changed. 2. Commission fee is taken by your bank or card company. 3. Your bank converts the currency for you to proceed the payment. For instance, your card only supports USD transactions while the order should be paid in RUB. As a result, extra funds may be required for the conversion. To figure it out, you may contact the bank to check the transaction details.
Q3. How to start a return?
A3: When you meet our website's return conditions: If you want to start a return, please contact our customer service first: service@greenotehome.com, we will reply to you within 1-3 working days; *Notice: 1. We do not accept items returned to us without first requesting a return. 2. If the return is due to customer reasons, please pay the shipping fee when returning the product because our return warehouse does not support cash on delivery. 3. If the return is caused by Greenote, Greenote will refund the shipping fee. After the customer pays the shipping fee, please provide the order number and shipping bill to our customer service, and the customer service will apply for a refund for you. 4. We recommend using the original box or envelope that came with the product as your return package to avoid additional return shipping charges.
Q4. How to check order status?
A4: When your order is shipped, your email address (entered during checkout) will receive a shipping notification email from Greenote. You can click the green button "View Your Order" in the email. You will then be linked to your order's status page, where you can get updates on your shipping status.
Q5. How to change or cancel an order after placing it?
A5: Generally, we will ship out the in-stock item you ordered within 24~48 hours. If you want to change the order info or cancel the order, please contact us in 24 hours via email(service@greenotehome.com)and we’ll do everything we can to accommodate your request. *Notice: Once an item has shipped, cancellation is not possible because we have no way to interrupt the logistics procedure. If you still want to cancel the order, don't worry, contact us for further discussion.
Q6. Are there shipping charges for repeated delivery, rejected packages, or returned packages without reason?
A6: Yes. The consignee will be responsible for extra delivery charges if delivery failures are caused by the consignee. Shipment charges for returned products because of order cancellation or package rejection after the goods have been shipped will be at the consignee’s own expense and will be deducted from the refund. Shipment charges for returns without reason will be at the customer’s expense, and will be deducted from the refund.
Q7. Do product prices include taxes?
A7: Yes, after you complete the checkout payment, we will not charge you any other fees.
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